State Government of Victoria
Department of Human Services Intranet

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weekdays 7.30am - 6pm

DHS employees

tel: 131 765
email: IT.ServiceCentre

DEECD employees

tel: 1300 799 470
email: IT.ServiceCentre


Accessing Workspace remotely

Information to help you access Workspace from computers outside the DHS network.

The user guide below will provide you with step by step instructions on how to install Java Runtime and Citrix clients on your machine. The guide also steps through the process of how to launch Citrix applications.

DHHS Citrix Workspace User Guide (pdf, 2.6 MB)
[Updated: 02 September 2015]

Help with installing Java -


 Get Java

To run DHS Workspace, your web browser requires Sun Java Runtime Environment (JRE).
If you are unable to access Workspace, it may be because you do not have Java installed.

For assistance with installing Java, please contact: Support


Java software


 Get Citrix

Citrix is software that enables you to connect to applications that are installed on a remote server. Using Citrix, any application that you connect to looks and behaves as though it was installed on the computer you are using. It is like "remote controlling" the application from your own computer.

When you have Citrix installed, you can log into Workspace and access your business applications using the 'Citrix applications' portlet.

If you want to access applications using Citrix and are receiving errors, please download and install the recommended Citrix clients below. For assistance with installing or using Citrix, please contact: Support



Citrix Receiver 13.1 for Windows (Private Release) (30.7 MB | Released 01/06/2012 | .exe)
This Receiver client is supported on Windows 10, 8.1, 8, 7, and Vista.

[note: This Citrix Receiver client has been specifically developed for the DHHS Citrix environment. Newer versions of the Citrix Receiver will cause performance issues.]


Citrix Receiver 11.9 for Mac (23.0 MB | Released 01/12/2014 | .dmg)
This Receiver client is supported on Mac OS X 10.7, 10.8 (32-bit and 64-bit), 10.9, and 10.10.

[note: Mac users are advised to use the Mozilla browser to successfully launch Citrix applications.]

Other Citrix clients


Supported browsers

- Microsoft Internet Explorer 8.0
- Mozilla Firefox 14.0.1

Note: Microsoft Edge, Google Chrome and higher versions of the above supported browsers may work but have not been tested.